SHIPPING POLICY

If you wish to return a product you can contact us within 14 days after receiving your package. Please note that you will be charged for all shipping costs and additional fees (such as packaging and material costs etc) and that you are responsible for delivering the package back to us in a secure way. As soon as we have cleared that the product/products are in perfect condition we will transfer your money (minus the costs for shipping) back to you as soon as possible.

If your product/products appears to be broken or damaged in any way upon arrival and you wish to make a complaint, contact us as soon as possible with details, pictures and any additional information that we might need and we will get back to you as soon as possible. 

All potential custom duties are the responsibility of the buyer to pay.

Please note that colors, shades and textures might appear different in photos than in real life. Our artwork is professionally photographed and we try to show our artwork as true to the originals as possible, but depending on what contrast, color settings and brightness you may have on your screen the photographs can vary from the original painting. If you wish to see more photos of a particular painting or if you have any questions, please contact us at rubenzarts@gmail.com and we will help you in any way that we can.

 

If you have any questions regarding returns or refunds, please contact us at rubenzarts@gmail.com and we will help you every step of the way!